Communication Topics

Learn More About the Presenters>>

#MeToo, Now what?
Presenter:
Kathleen Quinn Votaw

This engaging and valuable workshop is based on Kathleen’s article, titled: Valuing Sexuality in the Workplace.  Kathleen believes in women and men leading together, however she realizes that man professionals have a #MeToo story of sexual harassment or misconduct in the workplace. If women and men don’t resolve these issues together, both parties – and their companies – lose out.

Program Designed For:

  • Executive teams and employees who want to learn the tools to collaborate and address, minimize and -ultimately- eliminate the destructive polarity that disrupts workplace peace, safety, and productivity.

The Audience Will Leave With:

  • Understanding of the boundaries around what is innocent flirtation to one and harassment to another.
  • Provide culturally appropriate words and behaviors that inspire workplaces where everyone feels safe.

Learn tools from role-playing showing how to react to inappropriate comments and behavior in a professional setting.

A Woman’s Guide to Leadership: Power, Communication and Credibility
Presenter: Audrey Nelson

This program is about identifying internal and external barriers women confront in leadership and how to triumph above them.  Sheryl Sandberg , the COO of Facebook  is ranked one of Fortune’s list of the 50 Most Powerful Women in Business and Time’s 100 Most Influential People in the World. She suggested in her NY Times best seller, that women need to Lean In. She asks the question why men still hold the vast majority of leadership positions in the US. Women became 50% of the college graduates in the early 1980s. A meager twenty-one of the Fortune 500 CEOs are women. Women hold about 14% of executive officer positions, 17 percent of board seats, and constitute 18 percent of our elected congressional officials. Girls are increasingly outperforming boys in the classroom, earning 57% of undergraduate degrees in the United States and girls graduate with higher GPAs. This is a talent pool that HR professionals cannot afford to ignore or develop.

 

An Irresistible Power – Storytelling as a Strategic Business Tool
Presenter: Matthew Taylor

C level management is buzzing with the significance of storytelling. But why?

Since the beginning of time we’ve been telling stories and we’ll continue until the end of time. Story is the cornerstone of our consciousness; it’s in our DNA.

During our time together we will discover the irresistible power of story and how it influences perceptions, connects you with others, moves people to action, and cultivates change agents and great leaders. Matthew teaches you the brain science of storytelling, and how that affects the design of a story suitable for a specific audience and the problem they are trying to solve.
Matthew masterfully curates stories and the art of storytelling for individuals and teams, his compassionate style is steeped in experience having worked with entry-level employees to the C suite. This transformative journey leverages your awareness and offers new ideas and tools to inspire you to tap into the powerful phenomenon that surrounds us all – story.

Learning Outcomes

  • Discover why and how stories work
  • Ways to seamlessly incorporate story into your business environment
  • How to identify which story to tell and when
  • Spotting the moment of interest, and how exposition can kill

Tips and tools you can implement immediately to improve your business storytelling

An Undeniable Link Exists Between Leadership and Storytelling
Presenter: Matthew Taylor

What do Steve Jobs, Oprah Winfrey, and Winston Churchill have in common?

Correct! They’re all great leaders. But, also great storytellers.
Is it luck that great leaders happen to be remarkable storytellers too? I don’t think so.

The most common tread that exists between great leaders, past and present, is simple – an understanding of the irresistible power of story and how to utilize it to connect with people, generate loyal followers, and move people to action.

Leadership has little to do with position and everything to do with behavior. Storytelling is the critical component that, if enhanced, can instantly affect the behavioral performance and success of leaders.

During our time together we will explore what people look for in a leader, and how you can effortlessly illustrate those qualities within you. Combining the ancient wisdom of Aristotle with the insight of modern day thought leaders, participants will gain new awareness, propelling them to think and do differently.

Learning Outcomes

  • Understand why story and leadership are so interconnected
  • Understand the science and fundamentals of story
  • Know what people look for in a leader
  • Identify which stories to tell and why
  • Learn how to comfortably reveal the real you, and why it’s critical to do so

Tips and tools you can implement immediately to improve your business storytelling

Body Language – Confidential
Presenter: Traci Brown

Learn how to read body language and reveal what customers, potential clients and your team aren’t saying. You’ll also learn how to detect lies and uncover deep truths so you can:

  • Increase sales up to 20%
  • Instantly create deep connection to current and future clients
  • Elegantly lead others so you create raving fans
  • Interview powerfully or hire the right candidate
  • Accelerate your networking
  • Make anyone really comfortable around you – no matter what the message

You’ll see the world with new eyes and appropriately respond to the hidden messages others are always sending. Be ensured that you’re sending the right message. Respond to once hidden clues so you can get the real messages and close the sale at the price you want.

Bringing Your Strategic Plan to Life – Phase I: Setting the Stage
Presenter: Holly Green

Webinar Presentation Only

Bringing Your Strategic Plan to Life – Phase I: Setting the Stage
You’ve got a strategic plan or a set of goals. Now how do you bring them to life every day? How do you create the employee touchpoints that will align and focus your organization on achieving the right things in the right way?

This session covers:

  • What to share
  • Who to share it with in what order
  • How to set yourself up to be more successful
  • Demonstrating a winning mindset
  • Embedding strategic thinking in your ways of working
  • How to expose your thinking to align others in making decisions effectively

Bringing Your Strategic Plan to Life – Phase II: Communicating with Intention
Presenter: Holly Green

Webinar Presentation Only

You’ve got a strategic plan or a set of goals. Now how do you bring them to life every day? How do you communicate what is most important and what criteria are critical for decision making? How do you keep everyone focused on what needs to happen and how to achieve your goals?

This session covers:

  • How to communicate successfully (including unsuccessful practices)
  • What to communicate when
  • How to use language to shift mindsets
  • How to measure the progress and effectiveness of your communications

CoachEQ

Presenter: Deborah Westcott

In this presentation, coachEQ founder & CEO Deborah Westcott will talk about what Emotional Intelligence (EQ) is, the specific ways that EQ can transform the leaders inside your organizations, and how those transformations produce lasting results. Using her 40+ years of experience as a trainer, teacher, and psychotherapist, Deborah will reveal the path to better employee retention, stronger professional relationships, authentic company culture, and an increased bottom line.

Communicate without saying a Word

Presenter: Amy Raczek

Up to 92% of our communication is nonverbal and is 13 times more powerful than words.  How are you communicating?  This presentation will explore the art of fully communicating with practical adjustments you can use.

Communication Preferences: How to Communicate with People from Another Planet

Presenter: Sandra Ford Walston

In this interactive program, the participant will learn to identify the two specific communication styles, recognize which he or she prefers, and how to bridge the communication gap between the two styles. Understanding communication styles will help the participant reduce stress, increase efficiency, and make more accurate assessments of others.

Learning Objectives:

  • How can you distinguish communication awareness between the two distinct preferences when gathering information?
  • How can you reduce stress by diminishing communication breakdowns, such as “I assumed you meant…”?

Conversational Intelligence™
Presenter: Evan Roth

A concept whose time has come, Conversational Intelligence© is the key to success in life and business. It’s not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success.

Conversational Intelligence presents a framework for knowing which kind of conversations trigger the lower, more primitive brain and which conversations activate higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence© makes complex scientific material simple to understand and apply through a wealth of easy-to-use tools, examples, conversational rituals, and practices for all levels of an organization.

According to Judith E. Glaser, 9 out of 10 conversations miss the mark. “To get to the next level of greatness, depends on the quality of the culture, which depends on the quality of the relationships, which depends on the quality of the conversations. Everything happens through conversations.”

With Conversational Intelligence, we strive to:

  1. Elevate the quality of conversations across an entire team or organization
  2. Create positive change in an organization
  3. Enable people to embrace and navigate change in healthy ways
  4. Prevent rituals that become toxic over time
  5. Improve team success

Courageous Conversations
Presenter: Greg Aden

Most would agree that communication plays a huge part in all key relationships whether you consider yourself a leader or not. In this program we take a deep dive into what makes communication most powerful and efficient.

Attendees will learn:

  • The essence of key leadership principles
  • Effectively how to communicate without fear
  • Discover the true meaning of being courageous
  • What it means to be efficient with their word

Thinking about what you what to say and believing you will one day say what you mean is yet another. The juice is when you believe you must say it now and it moves the relationship to another level you never believed possible.

Courageous Conversations that Move People to Action

Presenter: Sandra Ford Walston

Comedian Lily Tomlin said, “If you can’t be direct, why be?” When someone speaks directly, his/her communication hits the bull’s-eye, and “no translation” is needed. To get to this stage takes keen linguistic skills, courage consciousness and the self-awareness to speak the truth in spite of the inevitable criticisms. But, in that critical meeting, you swallowed your voice (again!).

Our words, body language, and emotions form a triangle through which we interpret the world around us. If we change the interpretation of the dynamics of this triangle, we can shift the resulting behavior and the effect it has on our spirit and coworkers. This takes a boatload of courage and a keen understanding of the five linguistic speech acts that move people to action. This program combines 23 years of original courage research and 23 years as a certified Newfield coach.

Learning Objectives:

  • Why is it critical to become an “observer” of your linguistic skills so you move from subjective to objective?
  • If words create reality, learn how you can identity certain words (“acts”) that move people to action, and then apply the necessary courageous conversation techniques.

Outcome: establish a communication bridge that transcends all generations

Crucial Conversations
Presenter: Beth Wolfson

Discover how to influence your results and relationships by holding candid yet respectful conversations in situations where there are opposing opinions, high stakes and strong emotions.

Culture by Design, Not Default
Presenter:
Kathleen Quinn Votaw

Featuring tools and tips to build positive, dynamic culture that promotes success companywide.

Don’t Take Yourself out of the Race Before it Starts
Presenter: Julie Holunga

Much has changed since the workplaces of the 1950s (think Mad Men) and even the 1980s (Working Girl). Yet there are still challenges women face:

  • They propose a new opportunity and a colleague jumps in and runs with the idea
  • They are given the “office housework” (the tasks which are of no interest)
  • No one hears them, or listens, when they do speak

This workshop empowers women to take control of their career and stay in the race. Julie focuses on defining a personal brand – who they want to be known as, effective communication, defining and promoting their strengths, and pursuing the right opportunities. Attendees receive five ways to take charge of their careers with intention.

Effective Communication Models
Presenter: Chris Castillo

In this session we will be discussing communication models, and how to effectively give push-back. Whether it’s for managers looking to have successful PDRs or employees looking to draw boundaries, everyone can benefit from improved communication. Especially for those who tend to show up as the “martyr” in their 9-5s, learning to say “no” is an essential skill.

Fill Them Up: How to Connect by Curating Meaningful Communication in the Workplace
Presenter: Heather Younger

Ever wondered why communication always seems to be the problem in your workplace — and virtually any other workplace? In this funny and interactive talk, Heather will reveal the keys reasons why organizations often run into communication fumbles and why no one seems to be on the same page. Heather will expect participation in this session and will demonstrate how different communication styles, when paired together, deliver different results and conclusions. Heather will have the audience interacting and will create tons of “aha” moments as it relates to the power each of us has to curate meaningful communications in our workplaces. Designed for supervisors, managers AND employees.

“Getting to ‘No’ You”: How to Say “No” When You Need To
Presenter: Dee Dukehart

Are you a “yes” person? It may be good to be the go-to person in your office, community, organization, association, club, etc. and yet…. where does it leave you?

Instead of always saying “yes” to everyone’s requests just so you think they’ll like you or to please everyone, decrease your stress level with a positive “no.”

Dee offers up a frame work for using “no” as a strong communication tool:

  • When you make a snap judgment, and say “yes” right away you give yourself little time to mull over the request, what it entails, how much time it will take, whom you have to confer with, if anyone, and how much of a priority it is.
  • If you do say “no” immediately, explain the reason(s).
  • Forget the “I’ll-try-to-get- it-done” syndrome; finish your top priorities.
  • When “no” is a certain, offer up options that help resolve the situation.
  • Stick to your “no.”

 “No” is a powerful though hard word. “No” helps keep you sane, lowers your stress level and gives you self-respect as well as the respect of others.

Harness Accountability: Stop Being “Stuck” and Get Where You Want to Go
Presenter: Sarah Krivel

In your busy work life, juggling multiple priorities, sometimes your best-laid ideas never make it to fruition. You may have every intention of launching an industry-changing product or writing a life-changing book, yet it doesn’t happen. Follow-through on your commitments to yourself and others without working around the clock!

In this focused program, you will learn:

  • The essential elements of maintaining accountability
  • How to avoid staying “stuck,” or worse yet, sliding backwards
  • How to overcome procrastination and perfectionism to stay on track
  • How to prioritize what matters and say “no” to what doesn’t
  • A simple system to follow-through, each and every time

 

He Speaks, She Speaks: What Different Things They Say
Presenter: Audrey Nelson

There is a fundamental problem. Men and Women are different. Not better or worse, just different. Sometimes both sexes feel the clash of styles. During these uncertain economic times, organizations have their eyes on the bottom line, and much attention is paid to training an efficient workforce.

But how many organizations train their members to be fluent in gender communication? 

On the home front things are not much better! Currently, the U.S. has approximately a 50% divorce rate. Both at work and home we interact daily with the opposite sex. Our success in both these arenas is directly linked to our ability to comprehend and adjust our communication style. 

This program provides hands-on communication skills that enable us to be more effective with men and women.

  • The Nature versus Nurture Controversy: Did men and women learn their different ways of communicating or were they born that way?
  • What drives the way men and women communicate?
  • It’s the Elephant in the Middle of the Room: Why Sex Differences Can’t Be Ignored
  • The Seven Most Asked Questions
  • It’s not what you say but how you say it: men, women and nonverbals
  • The Credibility Gap: Chick Talk Versus Guy Talk
  • Men DO Listen: The “Socio-emotional ear” versus the “Content ear”
  • The Split Ear Phenomena
  • Are we speaking the same language? How men and women talk or why doesn’t he take me seriously?
  • It’s what he and she don’t say that means a lot: The Power of Nonverbals
  • How to capture the best of both worlds with gender flexing: When to alter, accommodate, or modify communication with the opposite sex
  • How to resuscitate communication between the sexes by getting off auto pilot: Moving from the Unconscious to Conscious Mode

How I Built a 10,000-Member Team in Three Years

Presenter: Lauren Danielle Simms

Using Personality Types and Leadership Strengths

Are you a lion or an elephant? Are you motivated by recognition or significance? Do you thrive working in groups or independently? Are you an influencer, relationship builder, or strategic thinker?  Your personality influences every part of your life from the moment you wake up, to the first meeting you walk into, until you hop on the final team conference call of the day. Building a thriving team is about recognizing and empowering each personality type with the freedom to express their opinions and strengths.

Lauren Simms shares the exact process she followed for building a 10,000-member team in only three years by using the power of personalities. This message will give you hope, courage, and proven ideas for how to implement the best of ‘you’ for the greater good.

How to Design and Deliver Presentations That Get You What You Want
Presenter: Bud Bilanich

Many people fear speaking in public. Yet strong presentation skills are one of the most important career management competencies one can master. In this session participants will learn a simple five step process for designing and delivering presentations that get them noticed – in the right way. Dr. Bilanich designed this workshop for one of his Fortune 500 clients. He has trained over 3,000 people in this methodology. You’ll walk away from this workshop feeling confident in your ability to design and deliver a compelling presentation every time you are called on to do so.

Innovation Tournaments

Presenter: Jeannie Clinkenbeard

How to lead the energizing process that results in exceptional solutions

Today’s leaders are under pressure to both support the day to day operations AND innovate for the future. Yet we often lack a specific process to do so.  We know we need to stay competitive and valuable – yet we aren’t sure where to start. Learn a process that can jumpstart innovation AND help you and your team focus on the right ideas.

Used by Deloitte and Touche, The Bill and Melinda Gates Foundation, and DOW to generate exceptional ideas, INNOVATION TOURNAMENTS are a fun, energizing process that gives voice to the whole team.  They increase employee engagement AND result in great ideas that move the business forward.

In this exciting, hands-on session, you’ll:

  • Identify which type of innovation is the best fit for your company.
  • Participate in an energetic mini Innovation Tournament and see how to generate and evaluate the best ideas.
  • Learn how to quickly draw out and pitch your best ideas

Innovating Every Day: Thinking Differently
Presenter: Holly Green

The biggest threat to your business may not be new technologies, changing markets or unseen competitors. It’s what you think you know and what made you successful to date. In today’s chaotic markets, unlearning has become just as important as learning. Holly will show you how to uncover the “thought bubbles” floating around in your head that keep you stuck in the past. Then she’ll teach you how to get unstuck, replace the old with the new, and stay focused to get the results you want. It’s not easy. It is possible.

An interactive, upbeat approach to incorporating thinking differently into almost everything you do. The session focuses on:

  • Exploring why & how our success gets us stuck and exposing participants’ current decision making and thinking processes
  • Changing our thinking to get clear on what is possible
  • Unlearning tried and true innovation eradicators
  • Practicing innovation techniques including
    • balancing the big picture and the details
    • focusing on a target
    • challenging assumptions
    • changing perspectives
    • questioning the right answer

The session enables participants to see the world in a multitude of ways so that innovation becomes an every day activity – not just something you do when you are brainstorming with a team. Numerous tips and tools will be provided for triggering new thoughts and approaches. Participants walk away with techniques that can be put into practice immediately to achieve desired business results.

Webinar Description:

Innovating Every Day

The biggest threat to your business may not be new technologies, changing markets or unseen competitors. It’s what you think you know and what made you successful to date. In today’s chaotic markets, unlearning has become just as important as learning. What are you still relying on that no longer applies to today’s business world? What is getting in your way because it used to work? Holly will show you how to uncover the “thought bubbles” floating around in your head that keep you stuck in the past. Then she’ll teach you how to get unstuck, replace the old with the new, and stay focused to get the results you want. It’s not easy. It is possible.

An interactive, upbeat approach to incorporating innovation and thinking differently into almost everything you do. The session focuses on:

  • Exploring why & how our success gets us stuck
  • Exposing participants’ current decision making and thinking processes
  • How to ask the right questions to drive results
  • Changing our thinking to get clear on what is possible
  • Unlearning tried and true innovation eradicators
  • Practicing innovation techniques including
    • balancing the big picture and the details
    • focusing on a target
    • challenging assumptions
    • changing perspectives
    • questioning the right answer

The session enables participants to see the world in a multitude of ways so that innovation becomes an every day activity – not just something you do when you are brainstorming with a team. Numerous tips and tools will be provided for triggering new thoughts and approaches. Participants walk away with techniques that can be put into practice immediately to achieve desired business results.

 

Intuitive Marketing
Presenter: Kami Guildner

Kami will teach you how to awaken your own powerful internal compass – for discovering your true voice, for identifying new growth opportunities and for solving problems. You will learn to market from the Inside Out to attract your ideal clients with a magnetic brand and creative communication strategy. Let go of brand elements that sound like the masses and create a powerful matrix of messages and tools that speaks directly to who you want to serve.

Leadership – Social Media Influence on Decision Making and Time Management
Presenter: Lowell Wightman

A review of 4 popular leadership styles are discussed so that personal leadership profiles can be created as first steps toward defining individual leadership skills and traits.

LEARNING OBJECTIVES

  • Define and list examples of four contemporary theoretical leadership styles
  • Identify how personal skills and traits match to the constructs of each leadership style
  • Recognize how to apply the four leadership styles

MAJOR TOPICS

  • Define and list four contemporary leadership styles
  • Discuss where and how the constructs of each style would be applied in business settings as well assist in personal development.
  • Share and discuss case study examples for each leadership style in accounting, finance and entrepreneurial business settings.
  • List and discuss outcomes and action steps participants may take at the completion of the training.

Liar Liar Pants on Fire
Presenter: Traci Brown

Would you win a game of Two Truths and a Lie

You’re playing every day in business and life.

Do you know if your clients really like your proposal? Do they like the job you did? Are they telling you the truth about their budget? Are they telling you all of their needs? Are the people you’re interviewing inflating their resume?

And most importantly, did your kids eat those chocolate donuts … or did the dog?

In this fast paced keynote you’ll learn how to use Traci’s system to find the liars in today’s headlines…and in your own life.

You Will Learn:

  • How to instantly tell if someone is lying
  • How to elegantly uncover the truth
  • Which lies you should tell
  • Which lies are important

Master Magnetic Persuasion
Presenter: Traci Brown

The most successful people in the world have one thing in common. They can use their body language to be extraordinarily persuasive. And these skills can be learned.

In this hands-on program, dive deep into Strategic Body Language ™ and words for unconscious persuasion. Walk out flexible in your communication so you can direct any conversation and easily reach agreement.

You Will:

  • Become the leader in any sales situation and close the deal
  • Become the magnetic leader people are compelled to follow
  • elegantly turn the toughest customers around and retain them
  • And get your kids to behave

When You:

  • Use strategic body language to unconsciously guide any situation
  • Make sure you’re sending the right unspoken message
  • know behavior is really created
  • Use special Magic Words and Phrases to easily persuade anyone
  • Instantly profile others and speak their language

And the Great News is that This Talk Will Teach You How!

Bonus:  You’ll learn to talk your way out of a traffic ticket when you get pulled over.  Traci’s system has helped hundreds of people get out of tickets

…and you’re next!

Motivation Matters: Tap Into What’s Important To Drive Results
Presenter: Sarah Krivel

For years, business leaders have relied on either the carrot (a raise) or the stick (public ridicule) to motivate. And it’s simply not working. Tap into motivation to inspire the productive performance you desire out of yourself and your team without constantly fighting an uphill battle!

In this invaluable program, you will learn:

  • The essential elements of tapping into intrinsic motivation
  • How to inspire the behavior you want in your organization and get the best from people
  • How to avoid high turnover, or worse yet, building a toxic business culture
  • How to hire, evaluate and incentivize to reward performance
  • A simple system to uncover what makes individuals “tick”

Oh the Things You Can Thunk!
Presenter: Holly Green

A Dr. Seuss inspired look at creativity and the wondrous workings of our brains.

Whether a child or adult, our ability to imagine is one of the most remarkable aspects of the human brain. We are also illogical, irrational creatures whose brains serve us well and not so well in a thousand ways, especially in the business world. Unfettered thinking is a critical skill for today’s business leaders. And, even though we have the ability to think just about anything imaginable, our brains need prompts to help us use this skill well.

  • What imaginings will help us thrive as individuals and as an organization?
  • When should we use the power of our brains to generate more ideas versus execute on what we already have?
  • How can we engage the brains of others to create new neural connections that contribute to success? 

As the good Dr. said, “You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose.” To that I would add, “You’ll steer a lot better and get where you want if you ponder all the things you can thunk!”

Our Brains & Leading Others – Achieving Performance Excellence, the Basics
Presenter: Holly Green

Webinar Presentation Only

Do you ever wonder if you’re crazy? You are sure you communicated expectations and were clear in what needed to get done, but it didn’t happen? Well, don’t worry, you’re normal. And you can become much more effective at leading humans by practicing some core behaviors consistently.

This session covers:

  • Gaining self-awareness (a leadership self-assessment is provided)
  • What the different generations in the workplace want at work today
  • The key indicators of successful cultures
  • How to remove barriers to winning attitudes and actions
  • What and how to communicate
  • Basic feedback pointers (including both positive and constructive)

Own the Room

Presenter: Amy Reczek

We all know Social Capital is a must, but most of us dread conferences and networking events.  Walking in we run to grab a drink and find the food then try to find someone we know and worry about what we are going to say.  You are not alone!  Let’s change this.  This presentation focuses on three sections: Anxiety around the start of an event, what to say and how to say it, presence-how are you showing up.   This can be stand alone or put on an hour before a company event or the standing monthly networking event that Sales and Presence puts on.

Play the Part, Get the Role
Presenter: Julie Holunga

A study of Fortune 500 female managers found that more than 50% of the women surveyed reported “they felt outnumbered and have difficulty reading the room, were uncomfortable with conflict, and had trouble articulating their views was due to timing rather than emotions.” In today’s fast-paced work environment, the language women use can be a key factor in the impact and influence created with colleagues and clients.

This workshop helps women learn when and how to speak up, how to decipher weak vs. strong language, identify strengths to build confidence, take control of their career, and drive their personal image toward the future.

Pound Signs vs Hashtags: Recognizing Generational Differences
Presenter: Victoria Gaulrapp

Often when we hear the term “diversity” we think of cultural or ethnic differences. Language barriers or even religious beliefs may come to mind. But how often do we think of different generations – generations we most likely work with on a day-to-day basis? Have we stopped to consider the multigenerational workforce that exists today and the challenges we are faced with? 

Pound Signs vs. Hashtags: Recognizing Generational Differences discusses the different generations present in today’s workforce and what characteristics each generation identifies with. We will review generational influencers, sources of conflict and behavioral styles, and offer recommendations to motivate multi-generation colleagues and encourage teamwork.

Understanding the generational melting pot we are immersed in will improve communication and help organizations leverage the strengths that each generation offers. This will become increasingly important in terms of the ever-changing socioeconomic factors we are faced with. Learners will be more confident when communicating with people of different generations allowing more opportunities to thrive in the workplace.

Practice Development: Define the Virtual Handshake
Presenter: Lowell Wightman

A review of 4 popular leadership styles are discussed so that personal leadership profiles can be created as first steps toward defining individual leadership skills and traits.

LEARNING OBJECTIVES

  • Define and list examples of four contemporary theoretical leadership styles
  • Identify how personal skills and traits match to the constructs of each leadership style
  • Recognize how to apply the four leadership styles

MAJOR TOPICS

  • Define and list four contemporary leadership styles
  • Discuss where and how the constructs of each style would be applied in business settings as well assist in personal development.
  • Share and discuss case study examples for each leadership style in accounting, finance and entrepreneurial business settings.
  • List and discuss outcomes and action steps participants may take at the completion of the training.

Recruitment as a Sales Process
Presenter:
Kathleen Quinn Votaw

Outlining steps for a recruiting sales process that boosts awareness, improves offer acceptance rate, increases retention, enhances employee engagement, creates a competitive edge and improves the bottom line.

Selling through Your Presence
Presenter: Amy Reczek

You have your pitch and your product down.  What about your presence?  Someone’s impression of you is subconsciously decided within the first few seconds of seeing you.  This includes deciding if they will do business with you or not.  Let’s close the deal a bit differently than most and create a client for life.  Leading authentically with presence, tweaking the pitch to present solutions, then showing the product will increase sales and create relationships.

SHIFT HAPPENS! Leading Compassionately Through Times of Turbulent Change
Presenter: Meredith Masse

An organization’s sustainability is rooted in its capacity to transform. Do your organization leaders pay attention only to the process and systems side of change? Do individuals in your organization simply react to change or proactively plow paths through times of transition to promote a fruitful competitive edge? In this engaging session, we’ll tackle understanding the people side of change! Change will continue to the be new normal and the rate of change will only continue to speed up as technological and other advances influence the world around us. As employee experience leaders who are perfectly poised to plant and water the seeds of the people side of change, participants learn how to influence change, and the people involved, more effectively and to minimize the collateral damage inevitable with any new internal initiative.

LEARNING OBJECTIVES

  • Understand the difference between change and transition and how to drive and influence both for positive fruitful results.
  • Understand the neuroscience of change in order to guide and lead people successfully through change process.
  • Take away the essential elements in a successful change management strategy that you can apply immediately to improve internal results.
  • Learn the most common barriers to accepting change to support leaders, managers and employees embrace change positively to produce better business outcomes.

Shoot the Moon
Presenter:
Kathleen Quinn Votaw

Featuring perspective, inspiration and motivation from a peer CEO who understands the daily challenges executives must face.

Story Telling is What Brings Authenticity to Leadership
Presenter: Kathy Lawless

Sharing stories, real, meaningful, and impactful stories, builds trust, confidence and connections. Most people are more open to hearing stories that are relevant to what they are going through then listening to advice about what they should do. Hearing someone else’s real life experience (aka story) about what worked or didn’t work is far more useful then hearing what someone else thinks you should do. Someone who may never have gone through what you’re going through or even tried their own advice.

Learn how powerful and inspiring your stories can be. When they are most impactful and which ones seem to connect the most (you might be surprised!).

This session is based on Kathy’s experience over two decades as a leader in corporate, non-profit and consulting roles. She shares stories that impacted her career, decision making and various ah ha moments, while infusing learnings from Dr. Brene Brown, research professor, author and speaker on vulnerability, and Patrick Lencioni, author and speaker on overcoming The Five Dysfunctions of a Team.

Valuable Take Aways:

  • Why story telling makes you more authentic as a leader
  • How and when to tell your stories
  • Which stories are most impactful
  • Techniques for using story telling to build trust within your teams and relationships

Take the Bully By the Horns (and Never Be Bullied Again)
Presenter: Lori Bachman

Are you dealing with someone who delights in making your life difficult? Do you have to “talk on eggshells” around this person because you never know what might trigger a tirade? Do you have a co-worker who cuts you down to size and then claims they were “just kidding?”

Are you happier when you’re NOT around this person?

Welcome to the bully club. Bullies are people who abuse the rights of others in order to control the situation and the individual(s) involved. Sound familiar? Lori promises to share realistic (vs. idealistic) suggestions on what you can do if a workplace bully has targeted you. If you’re dealing with a controller or manipulator, it doesn’t help to hear a platitude saying you should assert yourself. You want to know, “HOW can I assert myself? WHAT exactly can I say? What if that’s thrown back in my face?”

In Take the Bully by the Horns you will learn how to:

  • “Do The You” and hold bullies accountable for dark remarks
  • Put all kidding aside (and cease the tease once and for all)
  • Act on (vs. act out) your anger so you don’t suffer in silence
  • Be positively intolerant and adopt a “Don’t you dare” attitude
  • Refuse to play the blame-shame game or buy tickets for guilt trips

Lori shares specific “Samurai Strategies” you can use to banish the bully in your life or at least minimize their damage. You’ll learn how to convince that bully (whether it’s a boss, co-worker, customer, or stranger) to cease and desist.

Lori offers either a one-hour presentation or a two-hour interactive workshop.

 

Talking with Type
Presenter: Chris Castillo

Using Myers-Briggs Personality Type as a framework, we’ll discuss the differences between those with a preference for introversion and extraversion. All offices are made up of a mix of both, so in this 90-minute collaborative workshop, we’ll be focusing the key differences in type and how they can better work together to foster an environment of communication.

The 3Cs of Leadership
Presenter: Victoria Gaulrapp

Leadership has a variety of meanings depending who you ask. Regardless of the lens through which you choose to view it, leadership must encompass three things – connection, communication and compassion. This seminar takes an in-depth look at these core components of leadership and asks – How are you connecting to your teams, or are you connecting at all? What is your communication style and does it resonate with those around you? How do you define compassion in the workplace in order to have an engaged, productive team and work environment?

We will work these questions to ensure you can confidently establish those connections, communicate impactfully with associates and customers, and be a compassionate leader worth following.

The Art of Conscious Communication: A Talent for a Technical Age
Presenter: Audrey Nelson

There is a direct correlation between how you communicate and your overall success both at work and home! You cannot not communicate; everything you say or do sends a messageToday’s technology such as email, Twitter, and the Internet has made communication faster and more accessible.

Telecommunication is a misnomer; we’ve lost the human moment. Additionally, most of us operate on automatic in the first five seconds: There is no dress rehearsal for a first impression!  Additionally, our everyday face-to-face communication. This highly interactive program brings communication into consciousness and supplies tools to help you send the message you want.

  • Making Time for Face Time: The evil Twins and Social Media.
  • Understand the P.O.W.E.R. model for listening.
  • Shut-Up School: Why Listening is the Most Critical Communication Skill.
  • Reach Out and Touch Someone: The Critical Role of Empathy in Communication.
  • The Split Ear Advantage: The Gender Component.
  • He Speaks, She Speaks: The Underpinnings of Gender Communication.
  • I Think You Said: Why We Paraphrase -to Get it Right!
  • It’s What You Don’t Say That Means A Lot: Nonverbal Considerations.

The Art of Presence: Be Bold, Be Heard
Presenter: Hilary Blair

In order to change your world, your ideas must be heard – in business, politics, personal life. Your presence – the way you show up in a room and use your voice to further your message, is vital. Performers know techniques that work to impact a room – whether speaking with 1 or 1,000. This interactive workshop will give you both techniques and time to practice. Become comfortable being bold and using your voice – literally and figuratively, to move forward with your own presence and powerfully make a difference.

The Art of Virtual Communication: How Not to be Invisible
Presenter: Hilary Blair

Virtual communication is great – until it’s not. It can feel like you are running a circus of toddlers – distractions, tech challenges, disembodied voices. Don’t let the medium destroy your message. Master the ART of Virtual Communication to enhance meeting efficiency and team effectiveness and connection. Virtual communication is a mandatory 21st center skill; deliver the best virtual experience ever and be comfortable in these new environments.

The Brand of You: Igniting Your Presence, Purpose and Profile as a Thought Leader
Presenter: Kami Guildner

How are you playing small? Kami will help you connect to your personal and professional brand and give you a roadmap for showing up in the world. You’ll leave behind the self-doubts and open up to the wonder of who you are at your best and how you want to matter. She’ll give you real world tips on how to play a bigger game and up-level what you’re putting out into the world, so you are seen, heard and making an impact leading the change you desire.

The Fine Art of Cultivating Community
Presenter: Debra Fine

Join former engineer, now nationally recognized keynote speaker and bestselling author Debra Fine for her fast paced, informative and entertaining program. Together we’ll laugh, learn and leave with the tools to develop and cultivate outstanding conversation skills and business networking techniques that will result in meeting new people, building relationships, and increasing visibility. Learn how to turn every conversation into an opportunity for success.

The Fine Art of Small Talk
Presenter: Debra Fine

Join nationally recognized keynote speaker, business networking guru, and bestselling author Debra Fine for her fast paced, informative and interactive program The Fine Art of Small Talk. Together we’ll laugh, learn and leave with the tools to develop and cultivate outstanding conversation skills and business networking techniques that will result in engaging new and current clients, building rapport and increasing visibility. Learn how to turn every conversation into an opportunity for success.

The Guiding Write – How to Direct and Navigate Your Readers Every Time
Presenter: Dee Dukehart

Writing is still an art. With the invasion of e-mails, Twitter and text messages, writing complete, comprehensive, concrete and clear sentences make your points stand out above your competition.

Dee highlights back-to-basics tools on writing sentences that both your internal and external readers understand and gain from your information. Good grammar, punctuation and syntax are your guides to getting your readers to appreciate your information in both business and technical writing. Save time, save money and boost your bottom line with well-written and well-received written documents from e-mails to proposals, from memos to newsletters, or from instructional documents to cover letters: good writing is your readers’ and your best friend.

The Healing Power of a Tough Conversation
Presenter: Marla Riegel

When you’re facing a business problem, there’s usually a logical way to figure out what went wrong and what you ought to do about it. But when it’s a “people problem” there’s no logic, no facts to rely on…it’s about relationships. So when there’s a conflict, the challenge is resolving the issue without harming your relationships. Often that fear prevents you from having those tough conversations.

Fortunately, there’s a constructive and very powerful process to resolving conflict and moving forward toward an outcome that works for everyone. Learn the three steps to transforming conflict by:

  • Understanding the issues, concerns and emotions of all parties,
  • Identifying the underlying needs and creating new solutions so everyone can refocus on the priorities

The Power of Emotionally Intelligent Leaders
Presenter: Heather Younger

This talk is for supervisors and above and is full of stories where leaders exhibited great emotional intelligence with their people — and when they did not. The results are staggering! Attendees will learn about understanding the role of empathy, self awareness and the role that their verbal and non-verbal communications play in curating a masterful employee experience, or NOT. Attendees will laugh and cringe through what Heather presents as a compelling case for all leaders to take their emotional intelligence seriously.

The Power of Language: Creating Action through Words
Presenter: Sandra Ford Walston

When we communicate effectively, listening as well as speaking, we can intervene in and reshape the world in which we live. Language determines the way you think, act and interact with those around you. Critical to effective communication is to understand the use of linguistics and how the words that we use create our reality, and how those words enhance the welfare of everyone you contact. Words are also a means to get people to do things for us, endear ourselves to people, make people like us, buy our services, or countless other motivations that reap both positive and negative results. Wouldn’t you like to refine your communication finesse by learning how your words create your reality, and how certain words (“acts”) move people to action? This program is based on being a Newfield certified coach for over 23 years.

Learning Objectives:

  • How do you become an “observer” of your language skills to gain clarity and objectivity?
  • Why is it critical to insert the 5 linguistic speech acts to command action while speaking?

The Presentation Transformation
Presenter: Jeannie Clinkenbeard

The art and science of exceptional presentation design

Do you struggle with how to present data and information in a way that influences your team, your clients, and your senior leaders?  Not confident giving project updates or client proposals?

You don’t have to be a natural born presenter to deliver a compelling presentation.  At the heart of every great presentation is exceptional design.  And you can learn exceptional design!   I’ll share a simple method that’s repeatable and audience – centric. You’ll drastically shorten the time it takes you to design your presentations, AND it focuses on what your audience needs to hear.

 In our time together, you’ll get a presentation planner and hands-on practice as you:

  • FOCUS on a small # of BIG ideas
  • GIVE your audience what they need to take the action you want them to take
  • CREATE an outline in half the time

 Those who master communicating through presentations rise faster than their peers, reach more customers than their competitors, and turn ideas into groundswells. Become one of them!    

Using Values to Turn Vision Into Reality
Presenter: Bud Bilanich

Learn a four-step process for unleashing the power of values to make your organization’s vision a reality. In this fast-paced workshop, Bud Bilanich will share the secrets he uses to help companies large and small take their Vision statement off the wall and into the hearts of their employees.

You’ll learn a step-by-step process for communicating your vision, aligning your organizational practices with your vision, and a set of leadership behaviors that will guarantee that your employees understand your vision, accept it and have the skills to turn it into reality. The ideas in this workshop are based on Dr. Bilanich’ books Using Values to Turn Vision Into Reality and Leading With Values.

Using Your Brain to Get Great at Feedback
Presenter: Holly Green

Webinar Presentation Only

Feedback is the breakfast of champions and you are giving feedback each and every day in a multitude of ways. Are you communicating the messages you want to communicate or hoping people will figure it out on their own? What is effective feedback? When do you give it? Should you always combine constructive with positive? What are the most common pitfalls and how do you steer clear? How do we initiate a feedback conversation? What games get played in feedback conversations and how do I avoid them? How do we do it well?

This session explores these ongoing management challenges and offers tools, tips and guidelines to get great at feedback.

Feedback is the breakfast of champions and you are giving feedback each and every day in a multitude of ways. Are you communicating the messages you want to communicate or hoping people will figure it out on their own? What is effective feedback? When do you give it? Should you always combine constructive with positive? What are the most common pitfalls and how do you steer clear? How do we initiate a feedback conversation? What games get played in feedback conversations and how do I avoid them? How do we do it well?

This session explores these ongoing challenges and offers tools, tips and guidelines to get great at feedback.

Designed for both managers and individual contributors, you’ll learn:

  • The basics of how and why we think and behave the way we do at work
  • Why feedback is typically awkward and how we can get great at it
  • How to define excellence with specificity
  • When and how to provide both positive and constructive feedback
  • The difference between ‘how’ and ‘what’ and why it’s critical
  • Games that get played by both givers and receivers of feedback and how to manage them effectively
  • For managers, when to direct, delegate and develop

Victors without Victims: Managing Conflict for a Productive Outcome
Presenter: Audrey Nelson

Conflict is inevitable. Anger, blame, grudges are not. Conflict is normal and occurs in every arena of life. We can’t avoid conflict, but the way we deal with it will determine whether it is a destructive or constructive force. Guidelines and techniques for opening the lines of communication, boosting morale and fostering teamwork in conflict situations will be offered.

  1. Understand the strategic importance of building coalitions and maintaining r-e-s-p-e-c-t in a conflict.
  2. Increase awareness of how our attitude toward conflict impacts how we do conflict.
  3. Identify ways to approach a relationship problem and the targets for change.
  4. Suggest behavioral modification principles that can be employed with difficult people.
  5. How women’s conflict mantra, “Harmony is normal and conflict is abnormal,” impacts conflict outcomes.
  6. How men’s conflict mantra, “Winning at any costs is the name of the game,” impacts conflict outcomes.
  7. Identify communication strategies to manage conflict: I versus You, anticipation, self-interest, meta-talk,           limit setting and the importance of consequences.
  8. Analyze the appropriate use of five conflict styles: competition, compromise, collaboration,                                accommodation and avoidance.
  9. Suggest the power of a positive “no” with the yes-no-yes strategy to maintain relationships in a conflict.
  10. Identify critical ground rules for managing a conflict.

Watch Your Language! Words that are Cannibalizing Your Career
Presenter: Julie Holunga

Companies with at least 30% women in leadership are more likely to be in the top 20% of financial performance. Women face issues that prevent their acceleration to senior roles:

  • Low confidence resulting in lack of drive to pursue opportunities
  • They are not heard among the noise, so they can’t gain the necessary experience
  • They feel as though the success of their careers is controlled by others
  • They aren’t seen as a leader, and therefore, not considered for growth opportunities

Julie shares her own experiences and those of women in leadership to demonstrate why women must take their career into their own hands. Participants identify key obstacles and determine what actions will hep them achieve success their way.

Who Am I & Who the Heck are You?
Presenter: Holly Green

Participants will engage in an upbeat and interactive look at decision making, data gathering, communication, organization and living style utilizing the Myers-Briggs Temperament Sorter. They will learn how to more effectively communicate, align, focus, and collaborate to achieve desired business results.

Participants build self-awareness of their preferences as well as an appreciation for why some people drive them crazy and what to do about it. Participants also learn how adults make decisions and get to actions as well as how to make better decisions. 

 2 to 3 hour session incorporating assessments & debriefs

Who Am I can be effectively combined with core elements of the Using Your Brain program creating a 3 to 4 hour hands on learning session.

Why “Can’t” Is a Four-Letter Word
Presenter: Lauren Danielle Simms

Lauren has a proven track record of creating healthy rebellion against roadblocks and glass ceilings of potential. The only reason you can’t succeed is if you don’t believe you can. The biggest question you need to answer is “Why can’t I?” Lauren not only encourages your full potential, but actually guides you through breaking through self-limitations. She reminds you of the Little Engine That Could … “I think I can… I think I can … I think I can …” and then YOU can!

Writing Effective E-mails
Presenter: Dee Dukehart

How many e-mails did you receive today? How many did you have an opportunity to read and respond to? Did you understand what your writers were saying or asking? Did your readers understand your e-mail?

E-mail is a major way we communicate. Dee gives you tools and tips on the importance of your subject line and how often to change it.  She’ll cite the importance of when to send and when not to send an e-mail. (Telephones work too.)  She’ll also impress upon you the importance of good grammar, punctuation and syntax.

E-mails can be overwhelming; gain insight to Dee’s Six Flow tools to manage your inbox. This fast-paced and information-driven workshop is full of tools and techniques you can implement immediately for better and more comprehensive e-mails, no matter who reads them.

When you write clearly, conversationally and concretely your readers gain the information you want them to and they are able to respond in kind. This valuable tool is a win/win. Write for the reader: give them what they need in a comprehensive and professional style.